Technical Support

If you have a technical enquiry, please help us to provide a fast and efficient service by following these steps:

• See if your problem is answered in the Knowledge Base
• If you have current maintenance and wish to ask a technical question, please send your enquiry by Email to support@catena.uk.com. Information to include:
  
  The version number. You can find this from menu
  Help | About...
  
  Your serial number that starts SX. You can find this from the menu Help | License Diagnostics
  
  Send all relevant material such as models and schematics if you are permitted to do so. All material that is sent to us will be treated as confidential and, if requested, will be destroyed once the issue is closed. When sending SIMetrix schematics please send us the .sxsch file or files in preference to pasted images